Frequently asked questions
Privacy Policy
SONA Shoes**, we respect your privacy and protect your personal information. Any data you provide — such as your name, contact details, or payment information — is used only to process your order and improve your shopping experience.
We **never sell or share** your information with third parties, except when required for order delivery or legal compliance. Our payment methods are secure, and your details are handled with the utmost care. By shopping with us, you agree to this policy and trust that your information is safe with **SONA Shoes
Delivery Timing
Pakistan ke andar delivery ka waqt aam tor par **5 se 7 din** hota hai.
Jab aap **SONA Shoes** par order dete hain to hum aapka joota **order ke mutabiq tayar karna shuru karte hain**.
Tayari mukammal hone ke baad aapka order courier ke zariye bhej diya jata hai.
Bara-e-karam delivery ke liye sabr se intezaar karein — hum aapko WhatsApp ya email ke zariye aapke order ki update dete rahenge
Contact Us
📞 WhatsApp: 03098977847
You can reach us 24/7 on WhatsApp for quick assistance. For order tracking, please mention your order number when contacting us.
International Delivery Timing & Payment
International orders ka delivery time aam tor par **10 se 15 working days** hota hai, location ke mutabiq thoda farq ho sakta hai.
Jab aap advance payment karte hain to hum aapka order bananay ka process shuru karte hain.
Payment Methods:
HABIBI BANK (HBL)
NAME MASAUD AHMAD DURRANI
IBIN: PK82HABB0022427901437203
ACCOUNT NUMBER 22427901437203
BIANCE ID
1065516724
Bara-e-karam payment karne ke baad humein WhatsApp par receipt bhej dein taake hum aapka order confirm kar saken.
WHATSAPP: 03098977847
Return & Exchange Policy
Durrani Shoes**, we want you to be fully satisfied with your purchase.
- **Exchange Only**: We accept exchanges within **7 days** of delivery.
- Items must be **unused, undamaged, and in original packaging**.
- **No Refunds** except if a defective product cannot be replaced.
- **No Exchange** on discounted, used, or damaged products.
- Customers are responsible for return shipping costs unless the product is faulty.
WHATSAPP 03098977847
Please contact us via WhatsApp or email before sending items back so we can guide you through the process.